This policy applies to the US$10 booking service fee charged when you reserve a room through this website. The room rate itself is paid directly to the hotel on arrival and is not handled by us, so it is not part of any refund from this site.
Booking service fee (US$10)
- Free cancellation: If you cancel at least 7 days before your check-in date, the full US$10 booking service fee is refunded.
- Within 7 days: Cancellations made less than 7 days before check-in are non-refundable, because we have already confirmed and held the room with the hotel on your behalf.
- No-show: A no-show is treated as a cancellation within 7 days and the booking service fee is not refunded.
Room rate
The room rate is paid to the hotel at check-in. Because we do not collect the room rate, we cannot issue refunds for it. Any request to change or refund the room rate must be settled directly with the hotel.
Rescheduling
You may reschedule your stay free of charge up to 7 days before arrival, subject to room availability. Rescheduling within 7 days may be treated as a cancellation and re-booking; the booking service fee is not refunded in that case.
Email us at xiamenstay@outlook.com with your booking reference. Approved refunds are returned to the original payment method within 5 business days.
Special circumstances
If the hotel is unable to honour your booking (e.g. overbooking or closure), or in cases of force majeure such as natural disaster or government travel restriction, we will refund the full booking service fee.
Disclaimer
We are an independent booking-assistance service. We are not the hotel and are not affiliated with Marriott International or IHG. This policy covers the booking service fee only; the room rate is governed by the hotel’s own terms at check-in.